Terms of Service

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years old or have parental consent
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable laws and regulations

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial food ordering and dining
• Browsing our menu and restaurant information
• Making legitimate reservations and orders
• Accessing customer support
• Participating in promotional activities

You agree to provide accurate information when placing orders, including contact details, delivery address, and payment information.

3.2 Prohibited Use

You are prohibited from using our Services for:

• Any illegal activities or purposes
• Fraudulent transactions or identity theft
• Harassment of staff or other customers
• Distributing malware, viruses, or harmful code
• Attempting unauthorized access to our systems
• Violating intellectual property rights
• Sending spam or unsolicited communications
• Providing false or misleading information
• Interfering with the proper functioning of our Services
• Commercial use without express written permission
• Reverse engineering or attempting to extract source code
• Creating fake accounts or impersonating others

4.1 Registration Requirements

• Provide accurate and complete registration information
• Maintain and update your information as needed
• Choose a secure password and keep it confidential
• Notify us immediately of any security breaches

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account information and password. We are not liable for any loss or damage arising from your failure to protect your account information.

4.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason we deem appropriate. You may also terminate your account at any time by contacting us.

5.1 Food Safety and Quality

• All food is prepared in compliance with local health and safety regulations
• We maintain HACCP (Hazard Analysis Critical Control Points) standards
• Temperature-sensitive items are handled according to food safety protocols
• We follow strict hygiene and sanitation procedures

5.2 Allergen Information

IMPORTANT DISCLAIMER: Our kitchen handles wheat, eggs, milk, soy, tree nuts, peanuts, fish, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is completely free of allergens. Customers with food allergies should exercise caution and inform us of their allergies when ordering.

5.3 Order Terms

• Minimum Orders: A minimum order value may apply for delivery orders
• Order Acceptance: All orders are subject to availability and acceptance
• Pricing: Prices are subject to change without notice
• Order Modifications: Orders may be modified within 5 minutes of placement
• Cancellations: Orders may be cancelled before preparation begins

5.4 Delivery Terms

• Delivery Zones: We deliver within specified geographical areas only
• Delivery Times: Estimated delivery times are approximate and not guaranteed
• Delivery Fees: Applicable delivery charges will be displayed at checkout
• Contact Requirements: Customers must be available to receive deliveries
• Special Instructions: We will attempt to follow delivery instructions when possible

5.5 Payment Terms

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other approved payment methods. All transactions are processed securely through encrypted payment systems.

5.6 Returns and Refunds

For information about returns, refunds, and our satisfaction guarantee, please refer to our Refund Policy.

6.1 Our Intellectual Property

All content on our Website and Services, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Dions or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to:

• Modify or copy our materials
• Use materials for commercial purposes
• Remove copyright or proprietary notices
• Transfer materials to another person

6.3 Trademark Rights

The Dions name, logo, and related marks are our trademarks. You may not use our trademarks without our prior written consent.

6.4 Copyright Infringement

If you believe that content on our Website infringes your copyright, please contact us at [email protected] with details of the alleged infringement.

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and other user-generated content.

7.2 License Grant

By submitting content to our Services, you grant us a worldwide, royalty-free, perpetual, and transferable license to use, reproduce, distribute, display, and modify your content in connection with operating our Services.

7.3 Prohibited Content

You may not submit content that:

• Is false, misleading, or defamatory
• Violates any person's privacy or publicity rights
• Infringes intellectual property rights
• Contains viruses or malicious code
• Is obscene, offensive, or inappropriate
• Promotes illegal activities

7.4 Content Removal

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, without prior notice.

8.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, secure, or error-free.

8.2 Food Quality Disclaimer

While we strive to maintain high food quality standards, we cannot guarantee that food will maintain optimal temperature or condition during delivery, especially during extreme weather conditions.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of third-party content, including delivery partner information or external website links.

8.4 No Professional Advice

Information provided through our Services is for general purposes only and should not be considered professional dietary, nutritional, or medical advice.

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability for any claims arising from or related to our Services shall not exceed the amount you paid us in the twelve months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except where prohibited by law)
• Emotional distress

9.3 Food-Related Incidents

Our liability for food-related issues is limited to replacement of the affected items or refund of the purchase price. We are not liable for any illness or adverse reactions unless caused by our gross negligence.

11.1 External Links

Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of these third parties.

11.2 Payment Processors

We use third-party payment processors to handle transactions. These processors have their own terms of service and privacy policies that govern your use of their services.

11.3 Delivery Partners

We may work with third-party delivery services. While we strive to work with reliable partners, we are not responsible for delivery partner actions beyond our direct control.

12.1 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including violation of these Terms.

12.2 Termination by You

You may stop using our Services at any time. To delete your account, please contact us at [email protected].

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Outstanding orders and payment obligations survive termination.

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration.

13.3 Jurisdiction

For any legal proceedings not subject to arbitration, you agree to submit to the personal jurisdiction of the state and federal courts located in Oakland, California.

13.4 Time Limitation

Any claim or cause of action arising from or related to our Services must be filed within one year after the claim or cause of action arose.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Dions regarding our Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

15.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our written consent.

15.5 Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.